Updated 2026-06-19
Troubleshooting index
A jump-off point to fix the most common issues across connecting, scanning, and discovery.
Overview
A quick map from symptom to the guide that fixes it.
By symptom
| Symptom | Where to go |
|---|---|
| Can't connect Salesforce / OAuth error | Troubleshooting connections |
| Automated (JWT) scan started failing | Server-to-server auth |
| "No connected environments to scan" | Running a scan |
A scan job shows failed | Sync jobs & statuses |
| "No metadata yet" | Running a scan |
| Discovery returned few/no findings | How discovery works |
| Numbers look too high/low | ROI model & assumptions |
| Mixed real + demo numbers | Exploring with demo data |
| Can't see the Permissions page / manage members | Managing members |
| No Validate/Apply on an agent | Running & deploying |
General tips
- Re-scan, then re-run discovery — many "missing data" issues come from stale inventory.
- Check the environment status on Connected Systems; Reconnect if it shows error.
- Remove demo data for a clean, real-only view of your numbers.
Still stuck?
- Check the FAQ, or contact the SmixAI team with the exact error text and the affected environment.