Agents & Automation

Design agents from templates, prove them in shadow mode, and deploy to the right runtime.

Agents are fixes SmixAI deploys to the right runtime and tracks in one place. Routing and tracking are live; execution is in preview.

How SmixAI decides where an agent runs — native Salesforce vs the SmixAI runtime.

How risky changes get more sign-off — tiers 1 to 4. Today only Tier 1 (auto) is active.

Preview a run, validate against a sandbox, and (where enabled) apply to a sandbox — safely.

A clear status of agent capabilities so you know exactly what works today.

Deploy a vetted agent in one click — pre-engineered system prompt, tools, SLA, escalation rules, and shadow gate.

Prove an agent against real human outcomes before it acts autonomously — and the gate it must clear to go live.